Everything Melbourne homeowners and landlords ask us about gas heater servicing, repairs, hot water systems, gas safety and emergency gas services, answered honestly and in plain language.
We get asked a lot of questions every day: about heater servicing, gas safety, hot water systems, emergency procedures and pricing. We have put the most common ones here so you can get a straight answer without needing to call first.
If your question is not covered below, call us on 0468 279 956 and we will answer it. We are available 7 days a week.
If you have an urgent gas question or a gas emergency, do not wait. Call Gas Experts Melbourne on 0468 279 956. We are available 24 hours a day, 7 days a week for gas emergencies. For non-urgent questions and bookings, call during business hours or fill in our online form.
0468 279 956
Victoria's energy safety guidelines recommend servicing your gas heater at least once every two years by a licensed gas fitter. For heaters over 10 years old, heaters in heavy regular use or heaters that have previously shown any fault or warning sign, annual servicing is strongly recommended. The most important reason is safety: a regular service includes a carbon monoxide test that confirms your heater is burning gas safely and venting correctly.
A standard gas heater service with Gas Experts Melbourne starts from $150 to $220 depending on the heater type and its condition. Ducted gas heating systems start from $200 to $280. We provide an upfront fixed price before we start, no hourly rates, no hidden charges. We also offer a pensioner discount and a second heater discount when servicing multiple units in the same visit.
Our service covers a full burner clean, heat exchanger inspection, gas pressure test, gas leak check on all connections and seals, pilot light and ignition check, thermostat calibration, carbon monoxide combustion test, flue check and a written service record. You receive documentation of everything we did and found on every job.
A standard wall furnace or space heater service typically takes 45 to 60 minutes. A ducted gas heating system service typically takes 60 to 90 minutes. We will give you an estimated time when you book.
You can clean the external grille and the return air filter on ducted systems, and you should do this regularly. However, all internal service work including burner cleaning, gas pressure testing, CO testing, heat exchanger inspection and any adjustment to gas components must be carried out by a VBA licensed gas fitter. DIY internal gas appliance work is illegal in Victoria and dangerous.
Yes. We service all major brands including Rinnai, Braemar, Brivis, Vulcan, Pyrox, Everdure, Cannon, Paloma, Bonaire and more. If it runs on gas, we service it.
A musty or dusty smell when a heater first starts after months of non-use is normal, it is dust burning off the heat exchanger. This should clear within 10 to 15 minutes. A persistent musty smell or a chemical smell that does not clear may indicate a different issue. If you smell gas at any point, turn off the heater and call us.
Yes. The return air filter on a ducted gas heating system can and should be cleaned by the homeowner regularly. Remove the filter from the return air grille, vacuum off loose dust, wash with warm soapy water, allow to dry completely and reinstall. Clean every 6 to 8 weeks during heavy winter use. If the filter is torn, damaged or excessively blocked, call us for a replacement.
Start with the basics. Check that your gas meter is on and that other gas appliances in the home are working, this confirms gas supply is not the issue. For heaters with a standing pilot light, check if the pilot has gone out and attempt one relight following the unit's instructions. For heaters with electronic ignition, check for an error code on the display. If none of these resolve the issue, call us.
Repair costs depend on the fault and the parts required. A thermocouple replacement, the single most common gas heater repair, typically costs $150 to $210. Gas valve or PCB repairs are higher. We provide a fixed upfront price after diagnosis, before any work begins.
Yes. We offer same-day service across Melbourne. Call us before noon and we will do everything we can to have a technician at your property the same day.
This is almost always a thermocouple failure. The thermocouple is the safety sensor that detects the pilot flame and keeps the gas valve open. When it fails, the gas valve closes and the pilot goes out when the button is released. Thermocouple replacement is a straightforward, low-cost repair that we carry parts for on the van.
A heater that runs but blows cold air typically has a flame failure or combustion fault. The fan and controls are working but the burner is not lighting or is shutting down immediately. Common causes include a dirty burner, faulty gas valve, flame sensor fault or a cracked heat exchanger triggering a safety shutdown. Call us for a diagnosis.
Note the error code. Try one reset: turn the heater off for 30 seconds and back on. If the code returns, do not reset again. Call us for a diagnosis. Our Gas Heater Error Codes page has a full guide to Rinnai, Braemar, Brivis, Vulcan and Pyrox fault codes.
No. A loud bang or booming sound on startup is called delayed ignition, gas accumulates before the burner lights and then ignites all at once. This is caused by a dirty or blocked burner and is a safety concern. Turn the heater off and call us for a burner service before using it again.
If the fault is a common, low-cost component and the heat exchanger is intact, repair is usually worthwhile. If the heater is over 15 to 20 years old, has had multiple repairs or the heat exchanger has failed, replacement is typically the better financial and safety decision. We give you an honest assessment when we attend.
Carbon monoxide (CO) is a colourless, odourless gas produced by incomplete combustion in gas appliances. It cannot be detected without testing equipment or a CO alarm. Symptoms of CO exposure include persistent headaches, dizziness, fatigue and nausea. High concentrations cause loss of consciousness and can be fatal. Every gas heater service we carry out includes a CO combustion test at no extra cost.
You cannot detect CO without a CO alarm or professional testing equipment. A CO alarm is the only passive protection in your home between services. Symptoms that may indicate CO exposure include persistent headaches that improve when you leave the home, unexplained fatigue and nausea affecting multiple household members. If you suspect CO, evacuate and call us immediately.
Yes. A CO alarm is your passive safety net between professional services. Gas appliances can develop faults at any time: not just when they are due for a service. We strongly recommend a CO alarm in every room containing a gas appliance and near all sleeping areas. We supply and install dual smoke and CO combination alarms from $66.
Act immediately. Turn off your gas supply at the meter. Open all windows and doors. Do not use any light switches, appliances or phones inside the property. Evacuate if the smell is strong. Call us from outside on 0468 279 956. Do not re-enter until a licensed gas fitter has cleared the premises.
For owner-occupied homes, every two years is the minimum recommendation. Annual inspections are recommended for homes with older appliances or any previous gas concerns. For rental properties, Victorian law requires gas appliances to be serviced by a licensed gas fitter at least every two years.
Yes. Victoria's Residential Tenancies Act requires rental providers to have all gas appliances serviced by a licensed gas fitter at least every two years and to keep a written record of the service. We provide written compliance reports that meet this requirement.
For gas storage systems, check if the pilot light has gone out and attempt one relight following the instructions on the unit. Check that your gas meter is on and other gas appliances are working. For continuous flow systems, check for an error code on the display. If the system does not respond after one reset, call us for a same-day diagnosis.
A gas storage hot water system supplied and installed starts from approximately $650 plus GST for a standard 125 to 170 litre system. Continuous flow systems start from approximately $1,200 plus GST. We provide a fixed price including supply, installation, old system removal and disposal, and a compliance certificate.
A gas storage system with proper maintenance (anode replacement every 5 years) typically lasts 10 to 15 years. A continuous flow system can last 15 to 20 years. The single most important maintenance task is anode replacement, a neglected anode leads to premature tank corrosion and failure.
Rust-coloured hot water indicates internal tank corrosion. The sacrificial anode has likely been fully depleted. Once a tank is corroding internally, replacement is the only solution. Call us for a same-day replacement quote.
That is almost certainly the pressure and temperature relief valve (PTRV). A dripping PTRV indicates excess system pressure or a failing valve. Both require professional attention. Turn off the cold water supply to the unit and call us.
For households of 4 or more people with simultaneous hot water demand, continuous flow is generally the better choice, unlimited hot water, lower running costs and longer lifespan. For smaller households with predictable, sequential demand, a correctly sized gas storage system is cost-effective. Call us and we will advise based on your specific household.
Yes. In most cases we can supply and install a replacement hot water system the same day. We carry commonly needed units on the van. Call us as early as possible and we will confirm same-day availability.
Yes. All gas fitting work in Victoria, including installation, service, repair and disconnection of any gas appliance, must be carried out by a person holding a current gas fitting licence issued by the Victorian Building Authority (VBA). Unlicensed gas work is illegal and dangerous.
Ask to see the gas fitter's VBA licence. All licensed gas fitters carry their licence card or have their licence number available on request. You can also verify a licence number on the Victorian Building Authority website at vba.vic.gov.au. Gas Experts Melbourne gas fitters are all VBA licensed and licence numbers are available on request.
A certificate of compliance is a legal document issued by a licensed gas fitter confirming that gas work has been completed to Australian Standards (AS/NZS 5601). It is legally required for all gas installation work in Victoria and must be issued for any new gas appliance installation, gas pipe installation or gas system modification. We issue a certificate of compliance on every qualifying job.
Unlicensed gas work is illegal under Victoria's Gas Safety Act. It can result in significant fines for the person doing the work and potentially for the homeowner who engaged them. More importantly, unlicensed gas work is dangerous, it is a significant cause of gas leaks, CO incidents and fires in Australian homes. It also voids home insurance for any claim linked to the unlicensed work.
Yes. Victorian rental providers must have all gas appliances serviced by a licensed gas fitter at least every two years, keep a written record of the service and provide it to the tenant within 7 days of a request. We provide written compliance reports suitable for rental property records.
No. When you book online, there is no call-out fee. We charge a fixed price for the job itself: not an hourly rate plus a call-out charge on top. The price we quote is the price you pay.
We use fixed-price quoting. We diagnose the issue and provide a fixed price for the repair or service before any work begins. You approve the price before we start. No hourly rates, no hidden charges, no surprise invoices.
Yes. We offer 10% off all services for pension and concession card holders. Just mention it when you book. No paperwork required: just a valid pension or concession card.
Yes. We are available 7 days a week for bookings and emergency callouts. For non-emergency bookings, we recommend calling during business hours for the fastest response. For gas emergencies, call 0468 279 956 at any time, 24 hours a day.
Call us on 0468 279 956 or fill in our online booking form at gasexpertsmelbourne.com.au. When you book online, there is no call-out fee. We will confirm your appointment time and provide an upfront price range before we attend.
Yes. Every service and repair includes a written record documenting what was done, what was found and any recommendations. For rental compliance inspections, the report includes the attending gas fitter's name, licence number and signature.
Yes. We offer flexible payment options for larger installations such as ducted gas heating systems and hot water replacements. Ask us about payment plan options when you book.
We service the greater Melbourne metropolitan area including all inner, middle and outer suburbs. Our primary focus is Melbourne's south-east: Bayside, Frankston, Mornington Peninsula, eastern suburbs and the south-east growth corridor. Call us on 0468 279 956 to confirm coverage for your specific suburb.
Yes. Gas Experts Melbourne is proudly part of the Flowsafe Group, a trusted and established name in Melbourne's plumbing and gas industry. This gives you the responsiveness of a local team backed by the resources and accountability of an established group.
Gas Experts Melbourne provides professional gas heater service, repairs, hot water system service and gas safety inspections across Melbourne. VBA licensed gas fitters. Upfront fixed pricing. Free safety check on every job. Same-day service available. No call-out fee when you book online.
